RETURNS & REFUNDS
30-day returns.
Request a return within 30 days of receiving your order, without giving a reason.
How to request a return
02
Get the instructions
Our team will provide the complete return address and explain the shipping and refund steps.
03
Send your return
Follow the instructions provided and keep proof of postage. The return location is Taiyuan, Shanxi, China.
Before sending a parcel
Contact us before posting a return so that we can provide the full mailing address. Do not send a parcel using only the city and province.
For an item that arrives damaged, faulty or different from the description, include the order number and relevant photos when you contact us. This helps us review the issue.
Our returns process does not limit any rights that apply to your purchase.