CUSTOMER CARE
Frequently asked questions.
Answers about the boxes, ordering, delivery and returns.
What is a customer returns box?
A parcel containing a selection of goods returned by customers. Its contents, packaging and condition may vary. Please read the product description.
Are all items new?
Customer returns are different from sealed, brand-new retail goods. Items may show signs of handling or use, and packaging or accessories can vary.
Can I choose the individual items?
No. Mystery selections do not allow the individual contents to be chosen. Specific devices, brands, retail values and resale profits are not guaranteed.
Is this a whole liquidation pallet?
Our range consists of parcel-sized boxes. A whole pallet is a bulk purchase with different quantities and delivery requirements.
Where do you ship from?
Orders ship from China. We currently deliver to the United Kingdom and Germany.
How much does delivery cost?
Delivery to the UK and Germany is free. The checkout shows the order total before payment.
How long does delivery take?
The estimated delivery time is 10–15 days. This is an estimate rather than a guaranteed arrival date; transit or customs delays may affect delivery.
Can I return my order?
You can request a return within 30 days of receiving your order, without giving a reason. Email gkk-28@qq.com with your order number for the return instructions.
Which currencies can I use?
You can view prices in GBP or EUR using the currency selector. Review your selected currency and final total at checkout.
How do I get help?
Email gkk-28@qq.com with your question or order number. You can also view account information under My account.