{"id":30,"date":"2026-10-23T10:01:41","date_gmt":"2026-10-23T10:01:41","guid":{"rendered":"https:\/\/myboxjoy.com\/guides\/customer-returns\/"},"modified":"2026-10-23T11:05:54","modified_gmt":"2026-10-23T11:05:54","slug":"customer-returns","status":"publish","type":"page","link":"https:\/\/myboxjoy.com\/de\/guides\/customer-returns\/","title":{"rendered":"Understanding customer returns"},"content":{"rendered":"<div class=\"wp-block-group mj-article has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\r\n\r\n<div class=\"wp-block-group mj-page-hero has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\r\n\r\n<p class=\"mj-eyebrow wp-block-paragraph\">LET\u2019S TALK CONDITION<\/p>\r\n\r\n\r\n<h1 class=\"wp-block-heading\">Was bedeutet \u201eRetourenware\u201c?<\/h1>\r\n\r\n\r\n<p class=\"mj-lead wp-block-paragraph\">The Myboxjoy buying guide \u00b7 General information for a more informed choice.<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n<section class=\"wp-block-group mj-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\r\n\r\n<h2 class=\"wp-block-heading\">Returned does not mean defective.<\/h2>\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Customers return goods for many reasons. Some items may be unused; others may show wear, faults or missing components.<\/p>\r\n\r\n<\/section>\r\n\r\n\r\n<section class=\"wp-block-group mj-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\r\n\r\n<h2 class=\"wp-block-heading\">Returned does not mean tested.<\/h2>\r\n\r\n\r\n<p class=\"wp-block-paragraph\">A return may not have been checked. Tested, untested and refurbished are different descriptions. Look for a clear statement for the actual batch.<\/p>\r\n\r\n<\/section>\r\n\r\n\r\n<section class=\"wp-block-group mj-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\r\n\r\n<h2 class=\"wp-block-heading\">Packaging is part of the picture.<\/h2>\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Outer packaging can be opened, replaced or damaged. Do not assume an original sealed retail box unless the listing says so.<\/p>\r\n\r\n<\/section>\r\n\r\n\r\n<section class=\"wp-block-group mj-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\r\n\r\n<h2 class=\"wp-block-heading\">Ask when the listing is unclear.<\/h2>\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Check the condition, exclusions, testing and remedies before purchase. General information cannot replace the description and terms of the actual product.<\/p>\r\n\r\n<\/section>\r\n\r\n\r\n<section class=\"wp-block-group mj-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\r\n\r\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\r\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/de\/guides\/\">Back to all guides<\/a><\/div>\r\n\r\n\r\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/de\/shop\/\">Explore boxes<\/a><\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>LET\u2019S TALK CONDITION What does \u201ccustomer returns\u201d mean? The Myboxjoy buying guide \u00b7 General information for a more informed choice. Returned does not mean defective. Customers return goods for many reasons. Some items may be unused; others may show wear, faults or missing components. Returned does not mean tested. A return may not have been [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":28,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/myboxjoy.com\/de\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myboxjoy.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myboxjoy.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myboxjoy.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/myboxjoy.com\/de\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":1,"href":"https:\/\/myboxjoy.com\/de\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"predecessor-version":[{"id":54,"href":"https:\/\/myboxjoy.com\/de\/wp-json\/wp\/v2\/pages\/30\/revisions\/54"}],"up":[{"embeddable":true,"href":"https:\/\/myboxjoy.com\/de\/wp-json\/wp\/v2\/pages\/28"}],"wp:attachment":[{"href":"https:\/\/myboxjoy.com\/de\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}